Privacy Policy

1. Introduction

Welcome to Protocol ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, and password when you create an account
• Payment Information: Payment details processed securely through our payment providers (we do not store full card numbers)
• Purchase History: Records of patterns you have purchased
• Designer Information: If you sell patterns, we collect additional information needed to process payments to you
• Communications: Messages you send to us or other users through our platform

We automatically collect certain information:

• Usage Data: Pages visited, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send transactional emails (order confirmations, password resets)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize your experience on our platform

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our platform (payment processors, email services, hosting)
• Designers: When you purchase a pattern, the designer receives your name and email for order fulfillment
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request a copy of your data in a portable format

To exercise these rights, please contact us at info@knittingprotocol.com.

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at info@knittingprotocol.com.